
About This Guide vii
When contacting Motorola Solutions support, please have the following information available:
•
Serial number of the unit
•
Model number or product name
•
Software type and version number (if available).
Motorola responds to calls by e-mail, telephone or fax within the time limits set forth in service agreements.
If your problem cannot be solved by the Motorola Solutions Global Customer Support Center, you may need to
return
your equipment for servicing and will be given specific directions, a Field Service Technician from
Motorola, or your authorized service provider may be sent to your location to perform the repair, depending on
your level of entitlement set forth in the service agreement. Motorola is not responsible for any damages
incurred during shipment if the approved shipping container is not used. Shipping the units improperly can
possibly void the warranty.
If you purchased your business product from a Motorola business partner, please contact that business partner
for
support.
Motorola recommends the following Service options to
keep the MP6000 operating at peak performance
throughout its lifecycle:
•
Service from the Start with Advance Exchange Support (available for scanner-only configurations).
•
Service from the Start with On Site System Support (available for scanner-only and scanner/scale
configurations).
•
Motorola also offers service support through authorized resellers who qualify as authorized service
partners.
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