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Maintenance and Troubleshooting 5 - 7
Single-slot USB Cradle
The MC21XX does
not accept scan
input.
Scanning
application is not
loaded.
Verify that the MC21XX is loaded with a scanning application.
Unreadable bar
code.
Ensure the symbol is not defaced.
Distance between
scan window and
bar code is
incorrect.
Ensure the MC21XX is within proper scanning range.
MC21XX is not
programmed for
the bar code type.
Ensure the MC21XX is programmed to accept the type of bar code
scanned.
MC21XX is not
programmed to
generate a beep.
If a beep on a good decode is expected and a beep is not heard,
check that the application is set to generate a beep on good
decode.
Battery is low. Check the battery level. When the battery is low, the MC21XX
automatically goes into suspend mode.
An error message,
Improper Shutdown,
displays on the
screen.
The MC21XX
was not shutdown
properly.
When removing the battery, follow the Safe Battery Swap
procedures, otherwise loss of data or system corruption may occur.
Table 5-1
Troubleshooting the MC21XX (Continued)
Problem Cause Solution
Table 5-2
Troubleshooting the Single-slot USB Cradle
Problem Cause Solution
MC21XX LED
Indicator does not
light when MC21XX
inserted.
Cradle is not receiving power. Ensure the power cable is connected securely to both
the cradle and to AC power.
MC21XX is not correctly
seated.
Remove and re-insert the MC21XX into the cradle,
ensuring it is correctly seated.
MC21XX battery is
not charging.
MC21XX was removed from
cradle or cradle was
unplugged from AC power too
soon.
Ensure cradle is receiving power. Ensure the MC21XX
is seated correctly. If the MC21XX battery is fully
depleted, it can take up to four hours to fully recharge a
battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace
the faulty battery.
The MC21XX is not fully
seated in the cradle.
Remove and re-insert the MC21XX into the cradle,
ensuring it is correctly seated.
- MC21XX SERIES 1
- MOBILE COMPUTER 1
- INTEGRATOR GUIDE 1
- Revision History 5
- TABLE OF CONTENTS 7
- Table of Contents vi 8
- Table of Contents vii 9
- Table of Contents viii 10
- ABOUT THIS GUIDE 11
- Configurations 12
- Chapter Descriptions 13
- Notational Conventions 13
- Service Information 14
- CHAPTER 1 GETTING STARTED 15
- Install SD Card 16
- Battery Charging 17
- Spare Battery Charging 19
- Starting the MC21XX 19
- Main Battery Removal 20
- Safe System Shutdown/Re-boot 20
- Resetting the MC21XX 21
- Waking the MC21XX 22
- Getting Started 1 - 9 23
- CHAPTER 2 ACCESSORIES 25
- Table 2-1 26
- Single-slot USB Cradle 27
- Communication Setup 28
- Four-slot Charge Only Cradle 29
- Power LED 30
- Four-slot Ethernet Cradle 31
- Charging and Communication 32
- LED Charge Indications 32
- Speed LED 33
- Link LED 33
- USB ActiveSync/Charge Cable 36
- CHAPTER 3 SYNCHRONIZATION 39
- Setting Up a Sync Connection 40
- Getting Started 3 - 3 41
- Setting up a Partnership 42
- Getting Started 3 - 5 43
- Introduction 45
- Platform SDK 46
- EMDK for C 46
- Software Updates 46
- Windows CE Flash Storage 47
- CopyFiles 48
- Non-FFS Partitions 48
- Deployment 49
- Application Development 4 - 7 51
- Updating Images 52
- Application Development 4 - 9 53
- Loading Files via USB 55
- Bootloader Error Detection 58
- Table 4-1 59
- Creating a Splash Screen 60
- CHAPTER 5 MAINTENANCE AND 61
- TROUBLESHOOTING 61
- Battery Safety Guidelines 62
- Cleaning 63
- Cleaning Cradle Connectors 64
- Troubleshooting 65
- Table 5-1 66
- APPENDIX ASPECIFICATIONS 71
- Table A-1 72
- Specifications A - 3 73
- 1D Linear Decode Zones 74
- Specifications A - 5 75
- 1D Laser Decode Zones 76
- Specifications A - 7 77
- 2D Imager Decode Zones 78
- Specifications A - 9 79
- Accessory Specifications 80
- Four-slot Battery Charger 81
- MC21XX Pin-Outs 82
- APPENDIX B SPECIAL SOFTWARE 83
- CONFIGURATIONS 83
- Radio Default Power State 85
- GLOSSARY 87
- Glossary - 3 89
- Glossary - 5 91
- Glossary - 7 93
- Glossary - 9 95
- Index - 3 99
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