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4-2
P460/P360 Memory Scanners Product Reference Guide
Troubleshooting
Refer to Appendix C, Messages and Error Codes for additional troubleshooting information.
Table 4-1. Troubleshooting Table
Problem Possible Causes Possible Solutions
Scanner won’t power
up.
Battery not charged. Charge or replace the battery in the scanner
Battery not installed
properly.
Ensure the battery is installed properly. See
Changing the Battery on page 2-7.
LED on base is always
on.
Base is locked up Cycle power (power off then on) to the base.
Nothing happens when
you follow the
operating instructions,
or the scanner displays
erratic behavior (laser
does not come on,
scanner emits frequent
beeps).
No power to the
scanner.
Check the system power. Ensure the power
supply is connected, if your configuration
requires a power supply.
Interface/power cables
are loose.
Check for loose cable connections at the cradle,
AC power supply, or host device.
No laser beam when
trigger is pressed.
Failed to download
firmware.
Reset the scanner (remove and reinsert the
battery, see Changing the Battery on page 2-7)
and try scanning again.
Scanner is locked up. Reset the scanner (remove and reinsert the
battery, see Changing the Battery on page 2-7)
and try scanning again.
Laser comes on but the
symbol does not
decode.
Scanner is not
programmed for the
correct bar code type.
Ensure the scanner is programmed to read the
type of barcode you are scanning.
Bar code symbol is
unreadable.
Check the symbol to ensure it is not defaced. Try
scanning test symbols of the same bar code type.
Distance between
scanner and bar code
is incorrect.
Move the scanner closer to or further away from
the bar code.
Symbol decodes but
data is not transmitted
to the host.
Scanner is not
programmed for the
correct host type.
Scan the appropriate host type bar code.
- P460/P360 Memory 1
- Scanners 1
- Product Reference Guide 1
- P460/P360 Memory Scanners 3
- Contents 5
- Chapter 3. Operation 6
- Chapter 5. Parameter Menus 7
- Feedback 10
- About This Manual 11
- Notational Conventions 12
- Related Publications 12
- Service Information 12
- Symbol Support Center 13
- Business Partner for service 15
- Chapter 1 17
- The Phaser Series Scanner 17
- The Cradle 18
- Quick Startup Instructions 19
- Chapter 2 21
- Phaser handle 22
- Setting Up the Cradle 24
- Scanner Power Options 24
- Charging the Battery 25
- Charge Status LED Indications 26
- Changing the Battery 27
- Connecting to a Host 28
- IMPORTANT 29
- Chapter 3 33
- Operation 33
- Initial Powerup 34
- Batch / Inventory Application 34
- Numeric Data Entry 35
- Alpha Data Entry 35
- Quantity: 36
- _____________ 36
- <BK>=No 37
- Scan and Transmit Application 39
- System Menu 40
- System Setup 41
- Parameter Control 46
- System Status 46
- Erase File 47
- Return to App 48
- Load 123Scan File 49
- Reset Default Application 49
- Suffix Values 50
- * ASCII value 7009 52
- ADF Rules 52
- Scanning 54
- Hold at an Angle 55
- Test Symbols 56
- Keypad Operation 58
- Chapter 4 61
- Troubleshooting 62
- Optional Accessories 65
- Technical Specifications 66
- Pin-outs 67
- Table 4-4. Scanner Pin-outs 68
- Beeper Indications 69
- Chapter 5 71
- Table 5-1. Default Table 72
- Set Default Parameter 77
- Communication Protocol 78
- Batch/Inventory Application 79
- Host Type 80
- Sleep Time 83
- Date Separator 84
- Hour Type 85
- Decimal Separator 86
- Date Format 87
- Key Click 88
- Laser On Time 89
- Host Override 90
- Beeper Options 91
- Beeper Volume 92
- Power Detect Beep 93
- Beep After Good Decode 94
- Decode Options 95
- Enable/Disable UPC-E 96
- Enable/Disable UPC-A 97
- Enable/Disable UPC-E1 98
- Enable/Disable EAN-8 99
- Enable/Disable EAN-13 100
- Enable/Disable Bookland EAN 101
- Decode UPC/EAN Supplementals 102
- SUPPLEMENTAL REDUNDANCY 103
- Parameter Menus 103
- DECODE UPC/EAN 103
- UPC-E, or UPC-E1 check digit 104
- UPC-A Preamble 105
- UPC-E Preamble 106
- UPC-E1 Preamble 107
- Convert UPC-E to UPC-A 108
- Convert UPC-E1 to UPC-A 109
- EAN Zero Extend 110
- UPC/EAN Coupon Code 111
- Enable/Disable Code 128 112
- Enable/Disable UCC/EAN-128 113
- Lengths for Code 128 114
- Enable/Disable ISBT 128 115
- Enable/Disable Code 39 116
- ENABLE TRIOPTIC CODE 39 117
- *DISABLE TRIOPTIC CODE 39 117
- Set Lengths for Code 39 118
- CODE 39 - LENGTH WITHIN RANGE 119
- CODE 39 - ANY LENGTH 119
- ENABLE CODE 39 CHECK DIGIT 120
- *DISABLE CODE 39 CHECK DIGIT 120
- Transmit Code 39 Check Digit 121
- ENABLE CODE 39 FULL ASCII 122
- *DISABLE CODE 39 FULL ASCII 122
- Convert Code 39 to Code 32 123
- Code 32 Prefix 124
- Enable/Disable Code 93 125
- Set Lengths for Code 93 126
- CODE 93 - LENGTH WITHIN RANGE 127
- CODE 93 - ANY LENGTH 127
- *ENABLE INTERLEAVED 2 OF 5 128
- DISABLE INTERLEAVED 2 OF 5 128
- I 2 of 5 - ANY LENGTH 130
- *DISABLE 131
- USS CHECK DIGIT 131
- OPCC CHECK DIGIT 131
- Transmit I 2 of 5 Check Digit 132
- Convert I 2 of 5 to EAN-13 133
- ENABLE DISCRETE 2 OF 5 134
- *DISABLE DISCRETE 2 OF 5 134
- D 2 of 5 - ANY LENGTH 136
- Enable/Disable Codabar 137
- Set Lengths for Codabar 138
- CODABAR - LENGTH WITHIN RANGE 139
- CODABAR - ANY LENGTH 139
- CLSI Editing 140
- NOTIS Editing 141
- Enable/Disable MSI Plessey 142
- Set Lengths for MSI Plessey 143
- *MSI PLESSEY - ANY LENGTH 144
- MSI Plessey Check Digits 145
- (ENABLE) 146
- (DISABLE) 146
- MOD 10/MOD 11 147
- *MOD 10/MOD 10 147
- Security Options 148
- Linear Security Level 3 149
- Linear Security Level 4 149
- Bi-directional Redundancy 150
- UPC/EAN Security Level 151
- UPC/EAN Security Level 3 152
- RS-232 Parameters 153
- BAUD RATE 4800 154
- *BAUD RATE 9600 154
- BAUD RATE 19200 154
- BAUD RATE 38400 154
- Check Receive Errors 156
- Hardware Handshaking 157
- STANDARD RTS/CTS 158
- RTS/CTS OPTION 1 158
- Software Handshaking 159
- ACK/NAK with ENQ 161
- XON/XOFF 161
- Host Serial Response Time-out 162
- RTS Line State 162
- Stop Bit Select 163
- ASCII Format 163
- Beep on <BEL> 164
- Intercharacter Delay 164
- MCL-Net Parameters 165
- BAUD RATE 9600 166
- *BAUD RATE 38400 166
- MCL-Net Hex Addressing Mode 167
- MCL-Net Transmit Retries 168
- MCL-Net Frame Timeout 168
- Scanner Address 168
- Numeric Bar Codes 169
- Numeric Bar Codes (Continued) 170
- Appendix A 173
- Bar Code Information 173
- AIM Code Identifiers 175
- ]C1AimId 176
- Appendix B 185
- Automatic Project Download 185
- Appendix C 187
- Messages and Error Codes 187
- Numerics 189
- Tell Us What You Think 195
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